DF - ("we," "our," "us", "i", "david" or "me") is committed to protecting your privacy.
There is some information like your Internet Protocol (IP) address and/or browser and device characteristics —
is collected automatically when you visit our platform.
This information may be used to connect your computer to the Internet.
Other information collected automatically could be a login, e-mail address, password, computer and connection information such as browser plug-in types and versions and time zone settings, operating systems and platforms, purchase history, (we sometimes aggregate with similar information from other Users), the full Uniform Resource Locator (URL) clickstream to, through and from our Website that may include date and time; cookie number; parts of the site you viewed or searched for; and the phone number you used to call our Customer Services.
I may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Website for fraud prevention and other purposes.
We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
I automatically collect certain information when you visit, use or navigate the platform.
This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our and other technical information.
This information is primarily needed to maintain the security and operation of our, and for our internal analytics and reporting purposes.
We also collect information from mobile devices for a better user experience, although these features are completely optional:
Any of the information we collect from you may be used in one of the following ways:
1. To personalize your experience (your information helps us to better respond to your individual needs)
2. To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you)
3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
4. To process transactions
5. To administer a contest, promotion, survey, or other site feature
6. To send periodic emails
7. To Display Public Anonymous Statistics, using IMS - Analytics.
I receive some information from the third parties when you contact us. For example, when you submit your email address to me to show interest in becoming my user/customer, I receive information from a third party that provides automated fraud detection services to us.
I also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Theres are the circumstance that I will be forced to revel information
I disclose personal and non-personal information about you to government or law enforcement officials or private parties as I, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect my rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.
I will collect the personal information that you submit to me. I may also receive personal information about you from third parties as described above.
I am an Israeli citizen. Information collected via my website, through direct interactions with you, or from the use of my help services may be transferred from time to time to my offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data.
To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
I take precautions to protect the security of your information.
I have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems.
In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while I use reasonable efforts to protect your personal information, I cannot guarantee its absolute security.
If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.
The rights you have to request updates or corrections to the information we collect depend on your relationship with us. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to
(1) update or correct your personally identifiable information,
(2) change your preferences with respect to communications and other information you receive from us, or
(3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by canceling your account.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
If you are an end-user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.
We may disclose information (including personal information) about you to our Corporate Affiliates.
Corporate Affiliates Includes Github & IMS - Network
We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this policy.
This is also the case for anyone that we share your information with and who carries out services on our behalf.
When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.s many websites as you like given the fact that it is a desktop app.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file.
We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
The laws of Israel, excluding its conflicts of law rules, shall govern this Agreement and your use of our service.
Your use of our service may also be subject to other local, state, national, or international laws.
We use "Cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser.
We collect information from kids under the age of 13 just to better our services.
If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data without your permission, please contact Us.
If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.
We may display, include or make available third-party content (including data, information, applications, and other products and services) or provide links to third-party websites or services ("Third-Party Services").
You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties terms and conditions.
Local Storage sometimes known as DOM storage provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their data
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
1. Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
2. Personal data should only be collected to fulfill a specific purpose and it should only be used for that purpose. Organizations must specify why they need personal data when they collect it.
3. Personal data should be held no longer than necessary to fulfill its purpose.
4. People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breaches. Beyond these facts, it's simply the right thing to do. At Help Scout we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self-service from the start and have always given you access to your data and your customer's data. Our customer support team is here for you to answer any questions you might have about working with the API.
We are also required to communicate information about rights California residents have under California law.
You may exercise the following rights:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.